Privacy Policy

Last updated: 29-04-2025

At Tikit.in, we respect your privacy and understand the importance of safeguardingany personally identifiable information you share with us, including your name, address, and telephone number. We would like to assure you that we followappropriate standards when it comes to protecting your privacy on our web sites. Youcan explore our website (tikit.in) freely without having to disclose your identity or anypersonal details, and although we may collect domain information for trends andanalytical purposes, individual users remain anonymous

We collect personal information only when necessary and clearly explain how we will use it, giving you the choice to provide it. Tikit.in will take appropriate steps toprotect the information you share with us. Tikit.in will continue to enhance our security procedures as new technology becomes available.

This Privacy Policy is applicable to any person (‘User’) who purchases, intends topurchase, or inquire about any service(s) made available by tikit.in through any of tikit.in customer interface channels including its website, mobile site, mobile app &offline channels including call centers and offices.

Any changes to our privacy policy in future, will be posted here. Tikit.in will attempt to respond to all reasonable concerns or inquiries within seven to ten business days ofreceipt. Thank you for using Tikit.in.!

Information We May Collect:

We may collect the following types of information:

• Personal Information:Name, phone number, email address, and ID proof (asrequired for booking)
• Booking Information:Routes, travel dates, pickup/drop points, and payment details (card data is not stored).
• Usage Data:Information related to your interactions with our website, such ascookies, your browsing activity, and how you use our services.
• Device Information:IP address, browser type, and operating system used toaccess our website.

How We Use Your Information

The information we may collect from you is used to provide and improve our services, ensuring a smooth experience while using Tikit.in.

• Booking Process: We use your personal and payment details (encrypted) tocomplete your bookings. We also utilize traveler information linked to your account to ensure accurate and fast processing of your reservation.
• Booking Updates & Communication: We send booking confirmations, updates, and changes through SMS, email, or WhatsApp. If necessary, our customer service may reach out to assist you.
• Personalization: We may personalize your experience by customizing content on our website. We also may contact you with special offers on your birthdayor anniversary.
• Surveys & Feedback: We occasionally ask for your feedback throughsurveys (optional) to enhance our services. Your responses are used toimprove the website and provide better offerings.
• Security & Authentication:We use your information to authenticate your account, prevent misuse, and protect your data

How Long Do We Keep Your Personal Information?

• Tikit.in will retain your personal information required for processing your bookings or related services. In some cases, we may be required by law, regulatory, tax, or accounting obligations to retain your personal data for longer periods.
• Additionally, even after your account is closed or terminated, we may retaintransactional data if necessary for legal, regulatory, or dispute resolutionpurposes. If you wish to delete your account or any specific personal data, youcan reach out to us, and we will assist you in the process in accordance withour privacy policies and applicable laws.

Cookies

To enhance your experience while using our website, we use cookies. These small pieces of data are stored by your browser to help us remember your preferences, streamline your login process, and personalize the content and advertisements displayed to you. Cookies also allow us to track website usage, analyze patterns, andprovide you with relevant offers based on your interests.

While most browsers automatically accept cookies, you have the option to control ordisable them through your browser settings. However, please note that blockingcookies may affect the functionality and features of our website, potentially impactingyour booking and browsing experience.

To Whom We Share Your Personal Information With

At Tikit.in, we prioritize your privacy and are committed to safeguarding your personal data. We do not sell or rent your personal information to any third parties. However, we may share it under the following circumstances:

• Service Providers: To ensure smooth and efficient service delivery, we shareyour personal details with bus operators and other relevant service providersnecessary to fulfill your bookings. These service providers are authorized touse your information solely for this purpose.
• Payment Processors: In order to process your payments securely, we shareyour information with trusted payment gateways or processors who handle thefinancial transactions on our behalf. These parties are required to comply withstrict security standards
• Legal and Regulatory Authorities: We may be required to disclose your information to law enforcement or regulatory bodies if mandated by law or tocomply with legal processes, investigations, or regulations.

How We Secure Your Personal Information

We take your data security seriously and have implemented a range of protectivemeasures to ensure its safety, including:

• Encrypted Communications (SSL): All communications and data transfersbetween your browser and our servers are encrypted using SSL (Secure Socket Layer), ensuring that your personal information is securely transmitted.
• Regular System Audits: We conduct routine security audits and vulnerabilityassessments to detect and resolve potential issues that could compromise yourdata security.
• Controlled Data Access: Access to your personal data is strictly limited toauthorized staff only, ensuring that sensitive information is handled securely. While no system is fully invulnerable, we are committed to continuouslyimproving our security protocols to safeguard your information.
• Account Protection: You are responsible for maintaining the confidentialityof your account credentials, including your username and password. If yoususpect that your account has been compromised or notice any unusual activity, please contact us immediately so we can take the necessary steps tosecure your account.

Your Rights Regarding Personal Information (As per DPDP Act, 2023)

As per the Data Protection and Privacy (DPDP) Act, 2023, you have the followingrights regarding your personal information:

• Right to Access: You may request access to the personal data we hold about you. This allows you to review the information we have collected and ensurethat it is accurate.
• Right to Correction: If you believe the personal data we hold about you isincorrect or incomplete, you can request that we correct it to ensure its accuracy.
• Right to Erasure: You can ask us to erase your personal information if it isno longer necessary for the purposes for which it was originally collected orprocessed, or if you withdraw your consent (where applicable).

To exercise any of these rights, please contact us via email at info@tikit.in.

Consent

By using our website, booking services, and submitting your personal information, you provide explicit consent for Tikit.in to collect, process, and store your data asdescribed in this Privacy Policy. Your consent enables us to offer you a seamlessexperience while ensuring the security and accuracy of your bookings. You have theright to withdraw your consent at any time by contacting us directly. If you choose towithdraw your consent, please note that it may affect the services we can provide toyou, including booking processes and customer support.

Grievance Redressal (As per IT Rules, 2011)

At Tikit.in, we are committed to resolving your concerns effectively. If you have anygrievances regarding the use of your personal information or any aspect of our services, please reach out to us.

To address your grievance, please contact our grievance redressal officer at:

Email: info@tikit.in

We will acknowledge your complaint within 15 business days and make every effort to resolve it as quickly as possible.

Privacy Policy Updates:

Tikit.in reserves the right to update or change this Privacy Policy as needed to meet legal, business, or customer requirements. We will notify users of any significant changes. For any concerns or questions regarding our privacy practices, please feel free to contact us at info@tikit.in.